Need help with Tandem?
Support for Tandem mobile app
Email: bruno.petkovic.business@gmail.com
Expected response time: within 24-48 hours (business days).
How to report an issue
Send us an email with a short description of what happened and the steps that led to the problem. Please include:
- App version
- Device model and OS version
- What you expected to happen
- What happened instead
- Screenshots/screen recording (if available)
Include app version, device, and issue details.
Account deletion
For account deletion: use Settings -> Delete account in the app.
App Store availability
Tandem is available on the App Store. Download it for free on your iPhone or iPad.
Google Play availability
Tandem is available on Google Play. Download it for free on your Android device.
FAQ / Troubleshooting
- Sync delay? Pull to refresh and ensure both devices have internet access.
- Not receiving updates? Update Tandem to the latest app version and reopen the app.
- Billing questions? Subscriptions and refunds are managed by Apple App Store / Google Play.