Need help with Tandem?
Support for Tandem mobile app
Email: support@tandem-app.eu
Expected response time: within 24-48 hours (business days).
How to report an issue
Send us an email with a short description of what happened and the steps that led to the problem. Please include:
- App version
- Device model and OS version
- What you expected to happen
- What happened instead
- Screenshots/screen recording (if available)
Include app version, device, and issue details.
Delete your account and data
In the app: open Settings → Delete account and confirm. Your account, profile and the content you created are deleted from our live systems within 30 days (backups expire on their own schedule). Shared items that also belong to your partner are anonymised or deleted.
Without the app: email privacy@tandem-app.eu from the email address of your Tandem account with the subject "Delete my Tandem account". We confirm and complete the deletion within 30 days. You can also ask to delete only some data (for example synced calendar events or analytics) instead of the whole account.
Subscriptions: deleting your account does not cancel an App Store or Google Play subscription. Cancel it in your store settings first.
App Store availability
Tandem is available on the App Store. Download it for free on your iPhone or iPad.
Google Play availability
Tandem is available on Google Play. Download it for free on your Android device.
FAQ / Troubleshooting
- Sync delay? Pull to refresh and ensure both devices have internet access.
- Not receiving updates? Update Tandem to the latest app version and reopen the app.
- Billing questions? Subscriptions and refunds are managed by Apple App Store / Google Play.